Melbourne, VIC
Australia's Favourite Vape Shop
18+ Only

Privacy Policy

Last updated: 10 February 2026

Privacy Policy

Last updated: February 2026

This page covers how Vapelink handles your personal information when you use our website (vapelink.com.au) or buy from us. We take your privacy seriously and operate in line with Australian privacy law.

1. What We Collect

When you shop with us, create an account, sign up for emails or get in touch, we may collect:

  • Your details: Name, date of birth (we need this for age verification), email, phone number, delivery and billing address
  • Order info: What you bought, how you paid, order history
  • Technical stuff: IP address, browser type, device info, cookies, what pages you looked at
  • Marketing preferences: Whether you want to hear from us or not

2. What We Do With It

Pretty straightforward:

  • Process and send your orders
  • Check that you're 18 or older (it's the law)
  • Get back to you about orders or questions
  • Send you deals and updates (only if you've opted in)
  • Make the website better
  • Meet our legal obligations
  • Catch dodgy activity

3. Who We Share It With

We only share your info when we have to:

  • Australia Post / couriers: So they can deliver your order
  • Payment processors: To handle payments securely
  • Google Analytics: Anonymised data to help us improve the site
  • Authorities: If Australian law requires it

We don't sell or rent your info to anyone.

4. Cookies

Our site uses cookies to work properly and to remember your cart, preferences, etc. You can manage cookies in your browser settings, but turning off essential ones will break things.

5. Security

We use standard security measures to keep your data safe. That said, nothing online is bulletproof — no one can guarantee 100% security over the internet.

6. How Long We Keep It

We hold onto your info for as long as we need it. Order records stick around for 7 years because that's what Australian tax law requires.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can:

  • Ask to see what info we have on you
  • Ask us to fix anything that's wrong
  • Ask us to delete your data (within legal limits)
  • Unsubscribe from marketing emails anytime
  • Lodge a complaint with the OAIC if you're not happy with how we've handled things

8. Kids

You need to be 18+ to use this site and buy vaping products. We don't knowingly collect info from anyone under 18, and if we find out we have, we'll delete it.

9. Updates

We might update this policy from time to time. If we do, the new version will be posted here with the date it was changed.

10. Questions?

Get in touch if you have any questions about this policy: